Playtime Casino Kelowna in British Columbia

Casino Details

Playtime Casino Kelowna

3.8

Based on 1023 reviews

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Ella Washington

2 months ago

I rate this establishment one star but if I could go into the negatives i would. My best friend was denied access to the establishment for being "Too drunk" sober as the designated driver and only person of colour within the group. When our friend stuck up for her she was also denied access. When she questioned the reason of being denied and asked if it was because she was not white the staff threatened to call RCMP. In this day in age such behaviour is downright embarrassing and they should lose sleep over how poor management and staff is. do not waste your time or support this joke of a business .

Bruce K

2 months ago

Great staff and great games.

Kevin Klassen

3 months ago

This establishment was a very disappointing experience. I would not recommend coming here, as the security and management seem to misuse their authority. I’ve only been here twice in 4 years -and on both occasions my friend was removed—once due to his natural lisp, and another time based on claims that “his eyes were red.”
I strongly suggest that staff receive better training in how to treat customers fairly and respectfully. I will not be returning, and I will be advising others to avoid this place. Manger and security staff need to ego trip somewhere else

Benjamin Schmidt

3 months ago

I’ve been to this place twice, and both experiences were horrible. The staff at the front desk seemed intoxicated and out of it. The casino itself is dusty and has an unpleasant smell. I’d recommend saving your money and going elsewhere—the manager clearly needs better training in customer service

Shanleigh Harris

3 months ago

This is not a handicap/wheelchair friendly establishment in the slightest. There is 2 handicap parking stalls out front that are always taken. Other than that there is no handicap parking through the parkade and no parking suitable for a wheelchair. When we asked about parking the door staff seemed confused and didn’t understand what handicap parking was. When we explained to them what it was, they then said it should be available on each floor of the parkade but weren’t sure where. We searched all casino parking and it does not exist. The staff are unfriendly and not willing to help. My girlfriend’s senior client needed a helping hand to be pushed up a wheelchair ramp and the employees she asked refused to help her. They watched her pull herself in her wheelchair up the railing to get to the upper level. This rotten place needs to do better.

TheRealGrowKing

4 months ago

Free parking for casino guests! Friendly staff. Lots of machines. Overall good time 🙂

Bruce Powell

7 months ago

Went out for a Sunday brunch and a little games of chance. Wandered around a bit we were only talked to by the entrance guard. We decided to have brunch and went to the restaurant. there was a sign, “start line here”. No one came finally a dealer that was having lunch said just be seated. After a bit the waitress came and brought menses and took our drink order. The coffee came (luke warm) but the cream was bad and curdled in the cup. We waited a long time but no waitress came, I went back to find someone and two waitress were around the corner sitting down talking. They were put out that I came to find someone. Begrudgingly the waitress came with new cream at took my wife’s ruined coffee but did not bring a new one until I went back and asked for a replacement. We ordered food. The bacon was tough and not cooked properly, the pouched eggs were little round marbles not made properly. We did not enjoy the breakfast and were not feeling good about the place so we paid and left.

Article summary

Overview of Playtime Casino Kelowna

Playtime Casino Kelowna operates as a land-based gaming venue at 1300 Water Street in downtown Kelowna, British Columbia, Canada. The site was rebranded from the former Lake City Casino in March 2018, following a CAD 3.6 million renovation led by Gateway Casinos & Entertainment. It sits on the shoreline of Okanagan Lake and connects directly to the Delta Hotels Grand Okanagan Resort. Regulation falls under the British Columbia Lottery Corporation (BCLC), which monitors game fairness, payout integrity, and responsible gaming standards. All visitors must be at least 19 years old and present valid government-issued photo identification at the entrance.

Detail	Information
Address	1300 Water Street, Kelowna, BC, Canada
Casino phone	(250) 860-9467
Hotel reservations	1-888-890-3222
Hours (Sun–Tue)	10:00 AM – 1:00 AM (PT)
Hours (Wed–Sat)	10:00 AM – 2:00 AM (PT)
Minimum age	19+
Currency	Canadian dollars (CAD)
Regulator	BCLC

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How to Plan a Visit

Operating Hours and Entry Steps

Playtime opens daily at 10:00 AM, closing at 1:00 AM from Sunday through Tuesday and at 2:00 AM from Wednesday through Saturday (Pacific Time). To enter, guests present valid identification at the security desk, where bag checks and ID scanning may apply. Attire should be neat; clothing displaying offensive language or imagery is refused. The facility is non-smoking, with designated smoking zones located outside.

Location and Directions

The casino is positioned in Kelowna’s Cultural District, roughly an 8-minute (4.3 km) drive from most downtown accommodations. Drivers can set navigation to 1300 Water Street and follow signage toward the lakeside Delta Grand complex. Visitors arriving on foot can reach the property directly from the Waterfront Boardwalk along Okanagan Lake.

How to Play the Slot Machines

The gaming floor holds more than 450 slot machines, accepting stakes from CAD 0.01 to CAD 1.00 per line. Every unit uses a coinless ticket-in, ticket-out (TITO) system and accepts Canadian bills only; foreign currency can be converted at the cashier desk. To begin, a player inserts a bill or a printed ticket, selects line count and bet size on the touchscreen, then presses spin or pulls the lever on stepper models.

Available slot categories include:

Classic stepper reel units with three-reel mechanics
Penny and video slots featuring free spins, multipliers, and bonus rounds
Linked progressive titles such as B.C. Gold, Race to Win, and Casino Cash
Branded machines including Powerbucks, Lock-it-Link, Fortune 88, Wicked Winnings, and Buffalo

To collect winnings, the player presses the cash-out button to print a TITO ticket, then redeems it at a cashier station or self-service kiosk. Inserting an Encore Rewards card before play records points automatically on each wager.

Table Games and the Poker Room

How to Buy Chips and Join a Table

Live table games use casino chips, purchased at the table or at the cashier cage. A player places cash on the felt (dealers cannot take it from hand), receives chips, then positions bets within the marked limits. The selection covers Blackjack with the King’s Bounty side bet, E-Roulette, Live Roulette, Ultimate Texas Hold’em, EZ Baccarat, and Three Card Poker. The dedicated poker room runs four tables for No-Limit Texas Hold’em at $1-3 and $2-5 blinds, with food and beverage service for seated players and a Bad Beat progressive jackpot.

Game	Format	Notes
Blackjack	Live dealer	King’s Bounty side bet
Roulette	E-Roulette & Live	Electronic and live options
Ultimate Texas Hold’em	Live	Player vs. dealer
EZ Baccarat	Live	Commission-free variant
Three Card Poker	Live	Standard payouts
No-Limit Texas Hold’em	Poker room (4 tables)	$1-3 and $2-5 blinds, Bad Beat jackpot

How to Join and Use Encore Rewards

Encore Rewards is the Gateway Casinos loyalty program available at Playtime Casino Kelowna and affiliated locations across British Columbia. Registration takes place at the Guest Services desk, where staff issue a physical card after recording name, contact details, and ID verification.

Members progress through three tiers:

Diamond: entry-level point accumulation and base benefits
Double Diamond: enhanced earning rate and member-only promotions
Triple Diamond: maximum perks, priority service, and targeted offers

Points accrue when the card is inserted into a slot machine or presented at a table during play, then convert into free slot play, dining credit, and event invitations. Members redeem balances at Guest Services or at participating outlets inside the property.

Dining Venues and How to Order

The Buffet and Arcade Bar

The Buffet rotates themed services—Asian on Mondays, Mexican on Wednesdays, and Mediterranean on Fridays (each 4:00–9:00 PM)—plus weekday lunch (11:00 AM–2:00 PM) and daily dinner (4:00–9:00 PM). The Arcade Bar provides quick snacks and drinks without leaving the gaming floor. Hours can shift, so guests should confirm timings by phone before arrival.

MATCH Eatery & Public House

MATCH Eatery & Public House serves a contemporary pub menu of burgers, tacos, sandwiches, nachos, pizzas, and shareable plates, alongside beers and other beverages. Guests order at the table from servers while large screens broadcast major sporting fixtures; live music and featured DJs run on selected evenings. Reservations and takeout can be arranged through matchpub.com.

Promotions and How to Participate

Playtime Casino Kelowna schedules recurring promotions tied to draws, sports fixtures, and seasonal events. Participation generally requires active carded play, since entries and qualifying draws link to the Encore Rewards account inserted during sessions. Guests can confirm current eligibility and timing at Guest Services on arrival.

Promotion	Detail	Timing
Grand Prize Draws	Up to CAD 1,000	Sundays 2:30 PM & 4:30 PM
Hot Seat Draws	CAD 100 free slot play	Daily 1:00 PM & 3:00 PM
MATCH Happy Hour	Drink and snack specials	Daily 3–6 PM & 9 PM–close

Accessibility, Parking, and Guest Services

Parking and the Green Zone

Complimentary parking is provided in the covered Green Zone, offering sheltered spots close to the entrance. The venue is wheelchair accessible throughout, and accessible formats plus communication supports are available on request. Guest Services handles lost items, rewards queries, group bookings, and bus-tour packages for corporate gatherings, birthdays, and other celebrations.

Nearby Attractions to Combine With a Visit

Because Playtime Casino Kelowna sits in the downtown core, visitors can pair gaming with several walkable destinations. The lakeside setting makes it straightforward to extend an evening before or after play.

Points of interest within close reach include:

Kasugai Japanese Garden, a short walk from the entrance
Kelowna Art Gallery, with rotating local and international exhibitions
Waterfront Park and the boardwalk along Okanagan Lake
Knox Mountain Park, with graded hiking trails and lookout points

For overnight stays, the connected Delta Hotels Grand Okanagan Resort provides 262 rooms, indoor and outdoor pools, a full-service spa, a fitness centre, and marina access, all within steps of the gaming floor. Reservations are placed through 1-888-890-3222.