Caesars Windsor in Ontario
Casino Details
- and, 377 Riverside Drive East Entrance: McDougall Ave, Pitt St E, Windsor, ON N9A 7H7, Canada
- Hours of Operation: 24/7
- +1 800-991-77-77
When we arrived, we stood in a long 20-30 min snaking cattle line to check-in. This was the non-premium customer line, being served by two receptionists.
The "premium" member line also had two people to serve less customers, and an employee dedicated to just standing there who was paid to smile and talk to these premium customers, serving literally no other purpose. Someone who could have been an additional receptionist instead.
This was a clear and purposeful experience downgrade and gatekeeping to push monetization of a meaningless check-in experience through their loyalty program.
I'll give it three stars since it was a decent room, a bit outdated but clean.
It started at check in...we arrived at 230 and went to check in desk, nobody was really there which was nice. The agent who was friendly says, "yes we have your room ready, but if you want to check in before 3pm, there will be a $25 early check in fee. I just despise this on principal. If I check out at 10 am instead of 11am are you going to give me the $25 back? I think not.
In the restaurant/Sportsbook (Legends) they have raised the prices and shrunk the portion sizes. The water pressure is insanely bad. Finally and most importantly the slot machines here continue to be criminally tight. I lost $1700 on $2.5-$3.75 bets in under 90 minutes. On the plus side the beds are comfy, most of the staff are nice and the property (aside from the parking garage) is clean. I won't be back as the care far too much about profits and not nearly enough about the guest experience
The Ontario Property at a Glance
Caesars Windsor sits at 377 Riverside Drive East, Windsor, ON N9A 7H7, on the south bank of the Detroit River. The venue is owned by the Ontario Lottery and Gaming Corporation and operated by Caesars Entertainment. It holds roughly 100,000 square feet of gaming across two floors, two hotel towers (Augustus, 27 storeys; Forum, 23 storeys), several restaurants, and a 5,000-seat theatre. The permanent building opened on July 29, 1998, followed by a $400 million expansion in 2008. All operations run on Eastern Time (ET), and the floor stays open 24 hours, 365 days a year.
Feature | Detail |
Address | 377 Riverside Drive East, Windsor, ON |
Parkade GPS | 257 Glengarry Avenue, Windsor, ON |
Phone | (519) 258-7878 / 1-800-991-7777 |
Currency | CAD (USD accepted via ATMs) |
Minimum gaming age | 19 |
Hotel rooms | 758 |
Time zone | Eastern Time (ET) |
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Reaching the Property and Parking
Driving and Parking Steps
From Highway 401, drivers follow Dougall Parkway onto Dougall Avenue, continue to Ouellette Avenue, then turn onto Riverside Drive East. The attached six-floor parkade is complimentary 24 hours a day.
The procedure for the garage is as follows:
- Set the GPS to 257 Glengarry Avenue (the parkade entrance, not the casino doors).
- Park on any open level and proceed to the 3rd floor.
- Cross the enclosed Skybridge on the 3rd floor to reach the gaming floor.
- For valet, continue to 136 McDougall Street, open 24 hours.
Valet fees are tier-based: Gold pays $25 CAD daily, Platinum $10 CAD, and Diamond and Seven Stars members park free with a validated ticket. Validation is processed at the Hotel Front Desk, the Rewards Centre, or the Main Cashier Cage, and every ticket must be stamped before retrieval.
Public Transit and Border Access
Transit Windsor buses stop at McDougall/University, Chatham/Glengarry, and Riverside/McDougall, each about a three-minute walk away. Taxis and rideshare vehicles queue at the McDougall entrance. United States visitors crossing the Detroit-Windsor Tunnel must carry a passport or enhanced driver’s licence (tunnel toll roughly $6.25 USD). The site is also reachable via Windsor International Airport (YQG) and VIA Rail.
Accessing the Gaming Floor
The two-floor area is linked by a lift, with wide aisles that keep it wheelchair accessible. Patrons must be at least 19 and present valid government photo identification on request.
Slots and E-Gaming
The floor holds over 1,700 slot machines, from penny units to cabinets exceeding $25 CAD per spin. The selection covers Aristocrat and IGT three-reel units, video slots, Megaways titles, and progressive jackpots (Blazing 7’s, Wheel of Fortune). Total Touch technology lets seated players order beverages through the machine interface and re-order from a saved history.
Table Games and Limits
The resort runs more than 85 live-dealer tables around the clock. Blackjack pays 3:2, with minimums from $15 CAD on weekday evenings to $25 CAD at weekend peaks. Titles include Blackjack, Roulette (American and European wheels), Baccarat, Mini Baccarat, Craps, Pai Gow Poker, Caribbean Stud, Let It Ride, Mississippi Stud, Three Card Poker, and Four Card Poker. The High Limit area adds double-digit denominations and tableside service.
Game | Maximum Bet |
Craps | $50,000 |
Blackjack | $25,000 |
Baccarat | $15,000 |
Pai Gow Poker | $15,000 |
Poker Room Hours
The 14-table poker room hosts World Series of Poker circuit events alongside daily cash games. Hours run Tuesday to Thursday from 10:00 to 06:00 ET, then continuously from Friday 10:00 until Tuesday 06:00 ET. Cash tables cover 1/2 No-Limit Hold’em, Omaha, and Seven Card Stud, while tournament buy-ins range between $150 and $245 CAD. Tournament seats require advance registration at (519) 258-7878, extension 22969.
Joining Caesars Rewards
Membership is free and links gameplay, dining, and stays across the operator’s North American venues. Enrollment is completed at Guest Services or through the mobile app (App Store, Google Play), and applicants must be 21 or older.
The card is used as follows:
- Insert it into any slot or present it at a table to accumulate Tier Credits and Reward Credits.
- Swipe it at a promotional kiosk to activate current offers.
- Apply freeplay to any machine and redeem Reward Credits toward dining and stays.
- Advance through Gold, Platinum, Diamond, and Seven Stars tiers for benefits such as free valet.
A monthly draw distributes a $25,000 CAD pool (three prizes of $5,000 and one of $10,000). Entrants must be present, respond within five minutes when called, and answer a skill-testing question to claim the award.
Dining and Reservations
The resort operates Neros Steakhouse, Spago Trattoria, Cafe 377, Legends Sports Bar, Johnny Rockets, and Tim Hortons (open 24/7). Neros and the nightclub require business-casual attire; other outlets have no dress code.
Reservation Steps
A table at Neros should be booked ahead, since walk-in availability is limited to bar seating on weekends. Reservations are placed at 1-800-991-7777 or the front desk. Legends Sports Bar houses the full-service Caesars Sportsbook, where wagers on football, basketball, hockey, and baseball are placed at 22 counters and 24/7 self-serve kiosks across a 1,700-square-foot space.
Booking the Hotel
The 758 guestrooms split between the family-friendly Augustus Tower and the adults-only Forum Tower, both rated AAA Four Diamond. Rooms are reserved by phone or online through the Rewards account, where members apply discounted rates and Reward Credits.
Room Categories and Amenities
Standard and luxury King rooms offer river or city views. Each provides a pillowtop bed, refrigerator, 32-inch flat-panel television, in-room safe, and complimentary wired and wireless internet. The fitness centre, indoor pool, whirlpool, and sauna sit on the gaming floor and therefore require guests to be 19 or older.
Element | Detail |
Total rooms | 758 across two towers |
Pool hours | 06:00–22:00 ET (19+) |
Signature restaurant | Neros Steakhouse |
24/7 outlet | Tim Hortons |
Attending the Colosseum
The Colosseum is a 5,000-seat venue with high-definition video and configurable staging for concerts, comedy, and variety acts. Booking and access details:
- Tickets are purchased online through the events page or at the on-site box office.
- Event nights may restrict parking to hotel guests and ticket holders, so early arrival is advised.
- Seating holds intimate productions through full-scale shows, with sightlines maintained across all sections.
- The Cosmos and VU Bar lounges provide additional evening entertainment nearby.
Entry Requirements and Conduct
Floor entry requires guests to be 19 or older with valid government photo identification, and security may request a second piece. Smoking and vaping are confined to designated heated outdoor patios under the Smoke-Free Ontario Act. Guests under 19 may stay in the hotel with a guardian but cannot enter the gaming floor. Ontario law does not permit complimentary alcohol, and gambling winnings are not taxed in Canada. General inquiries are directed to (519) 258-7878 or 1-800-991-7777.