Playtime Casino Hanover in Ontario
Casino Details
- 275 5th St, Hanover, ON N4N 2H5, Canada
- Monday–Thursday 09:00–01:00
- Friday 09:00–23:30
- Saturday 00:00-00:00
- Sunday 00:00–23:30, 23:35–01:00
- +1 519-364-7606
In a restaurant that is not busy why would we be set at a table where the staff gather to gossip, pickup their orders and ring in their orders? Our experience was disappointing.
Article summary
Getting Started at Playtime Casino Hanover
Playtime Casino Hanover operates at 275 5th Street, Hanover, ON N4N 2H5, in southwestern Ontario. The property is owned and operated by Gateway Casinos & Entertainment Limited and falls under the regulation of the Alcohol and Gaming Commission of Ontario (AGCO) and the Ontario Lottery and Gaming Corporation (OLG). The venue is reachable from nearby centres such as Kitchener, Guelph, and Owen Sound. Free on-site parking and accessible entrances support visitor access. For direct contact, patrons can call 519-364-7606 or email [email protected].
Detail | Specification |
Address | 275 5th Street, Hanover, ON N4N 2H5 |
Phone | 519-364-7606 |
Operator | Gateway Casinos & Entertainment Limited |
Regulators | AGCO and OLG |
Minimum Age | 19 years |
Time Zone | Eastern Time (EST) |
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How to Enter the Gaming Floor
Age and Identification Requirements
To access the gaming floor, visitors must be at least 19 years old and present valid, government-issued photo identification. Guests aged 21 or younger may be asked for a second piece of ID. Individuals who are voluntarily or involuntarily excluded from Ontario gaming facilities cannot enter the premises or participate in promotions, events, or loyalty programs. Security officers stationed at the entrances verify identification before admission.
Parking and Accessibility
The property provides free on-site parking for all guests. Accessible entrances and services accommodate visitors with mobility needs. Trained security personnel maintain a visible presence across the floor, manage crowd flow, and provide escorts on request.
Slots and Electronic Tables on the Floor
The floor holds 289 slot machines that combine classic reel-style units with modern video formats, with denominations running from 1¢ to $5. Players locate machines by theme and bet level across the main floor and a High Limit area.
Available slot titles include:
- Dragon Link and Lightning Link (linked progressive series)
- Blazing 7’s and Hot Shot (classic-style reels)
- Bonnie & Clyde and Quick Hit (video slots with bonus features)
The venue also features 18 interconnected E-table Stadium Stations. These electronic stations run titles such as Blackjack, Roulette, Baccarat, and Casino War through digital betting terminals, supporting lower minimum bets and faster round speeds. The High Limit area offers machines with increased betting limits and enhanced prize potential.
Live Table Games and Racing
Live table action runs Monday to Friday from 4:00 PM to 12:00 AM and Saturday and Sunday from 2:00 PM to 2:00 AM (Eastern Time). Professional dealers operate Roulette, Blackjack, Spanish 21, Mississippi Stud, Ultimate Texas Hold’em, and Three Card Poker. The schedule below summarises access across the main gaming areas.
Gaming Area | Hours (Eastern Time) |
Slot Machines | During casino hours |
Electronic Tables | During casino hours |
Live Tables (Mon–Fri) | 4:00 PM – 12:00 AM |
Live Tables (Sat–Sun) | 2:00 PM – 2:00 AM |
Arcade Bar | 11:00 AM – 2:00 AM |
Simulcast and Harness Racing
The property is home to Hanover Raceway, a half-mile harness racing track for standardbreds operated by the Hanover, Bentinck & Brant Agricultural Society. Live harness racing runs on Saturdays from June to September, viewable from the MATCH Eatery & Public House patio. A simulcast area inside the casino stays open during casino hours, while the simulcast lounge (an HPIBET location) at the raceway operates during the live racing season. Concessions are available throughout the racing season.
Enrolling in My Club Rewards
How to Join
Membership in the My Club Rewards loyalty program is free of charge. Guests complete enrolment at the venue in a short sequence of steps.
To enrol, guests should:
- Visit the Guest Services desk on the casino floor
- Present valid, government-issued photo identification
- Complete the membership form and collect a player card
- Insert the card into slot machines or present it at tables to accumulate points
Points earned through slot and table play convert into rewards such as free play and dining credits. New members who provide an email address receive $5 in free play, with an additional $5 in free play applied upon joining. The card links each session to the member profile automatically.
Dining and Entertainment
On-Site Venues
MATCH Eatery & Public House anchors the dining options, combining a neighbourhood pub setting with a sports-bar atmosphere. Its menu includes appetizers, salads, pizzas, and mains such as Cast Iron Blackened Chicken, alongside beers, wines, and handcrafted cocktails. The Arcade Bar, positioned on the gaming floor, opens daily from 11:00 AM to 2:00 AM and serves items including coconut shrimp, chicken wings, and beer-battered fish and chips. MATCH presents live music and DJs and broadcasts major sporting events, with an outdoor patio for al fresco service.
Payments and Banking
Accepted payment methods at the venue include cash, Visa, MasterCard, and debit cards, all processed in Canadian dollars (CAD). Slot winnings up to a set limit dispense directly from the machines, while larger amounts are paid at the cashier cage. Substantial payouts may require additional identification verification under anti-money laundering policies, and the casino may issue a cheque for these sums.
Method | Use | Notes |
Cash | Gaming credits, on-site purchases | Accepted throughout |
Visa / MasterCard | Table games | Credit accepted at tables |
Debit Card | Gaming credits, purchases | Accepted on-site |
Cashier Cage | Large payouts | ID may apply; cheque possible |
Promotions and Stay & Play Offers
Recurring offers add measurable value to each visit, and patrons confirm current terms at Guest Services before participating.
Active promotions include:
- $7.77 Breakfast Special: two eggs, toast, home fries, bacon or sausage, and tea or coffee, served Thursday to Sunday from 9:00 AM to 11:00 AM
- Wednesday Spin & Win: earn a uSPIN during designated hours for a chance at up to $1,000 in free play
- Check Your Cheque: a seasonal event featuring cash and prize draws
- Stay & Play: a $10 free play voucher issued at partner-hotel check-in
The Stay & Play program partners with nearby accommodations, including Grey Rose Suites, Travellers Inn Hanover, 10th Avenue Guest House & Suites, and St. George Suites. Qualifying guests receive the free play voucher upon hotel check-in. Promotions change periodically, so patrons should verify dates and conditions directly with staff.
Responsible Gaming and Customer Support
Playtime Casino Hanover participates in the provincial PlaySmart program and offers the My PlayBreak tool for players who request support. Information kiosks, brochures, and trained advisors are stationed on-site. ConnexOntario provides assistance 24/7 through the toll-free line 1-866-531-2600, and Grey Bruce Health Services delivers local counselling. The Guest Services desk handles inquiries, loyalty enrolment, and promotion details during operating hours, and the official website includes a Contact Us form for online questions.